Accessibility Statement
Effective Last updated
Our commitment to accessibility
Cleft is committed to ensuring digital accessibility for people with disabilities. We continually improve the experience for everyone and apply relevant accessibility standards to provide equal access and opportunity to all users, on the web and in our apps alike.
- We build to WCAG 2.1 AA across both our website and the Cleft apps.
- The website is keyboard-navigable, screen-reader friendly, and works without JavaScript.
- The apps are designed for VoiceOver, Dynamic Type, and the system accessibility settings on iPhone, iPad, and Mac.
- Hit a barrier? Email accessibility@cleftnotes.com and we respond within 24 hours.
EU Accessibility Act: the Act became fully enforceable on June 28, 2025 and applies to our digital services. We meet it through WCAG 2.1 AA on the web today and design the Cleft apps to the same bar (see each surface below).
Accessibility by surface
Accessibility looks different on a website than in a native app, so we report each separately rather than blur them together. Choose a surface:
Conformance status
This website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content accessible to people with a wide array of disabilities.
Accessibility features
Navigation and structure
- Skip navigation links for keyboard users
- Logical heading hierarchy
- Descriptive page titles and link text
- Consistent navigation structure
- Full keyboard navigation support
Visual and design
- Text can be resized up to 200% without loss of functionality
- Color is not used as the sole means of conveying information
- Focus indicators visible for keyboard navigation
- Sufficient color contrast ratios (4.5:1 for normal text)
Content and media
- Alternative text for images
- Captions and transcripts for video content
- Clear and simple language
- Consistent identification of UI components
Technical
- Compatible with screen readers (NVDA, JAWS, VoiceOver)
- Works without JavaScript enabled
- Responsive design that adapts to mobile and zoom
- Valid HTML and semantic markup
How we test the website
Automated
- WAVE Web Accessibility Evaluator
- axe-core accessibility engine
- Lighthouse accessibility audits
- Color contrast analyzers
Manual
- Keyboard-only navigation testing
- Screen reader testing (NVDA, JAWS, VoiceOver)
- High contrast mode testing
Browser compatibility
- Chrome (latest 2 versions)
- Firefox (latest 2 versions)
- Safari (latest 2 versions)
- Edge (latest 2 versions)
- Mobile browsers on iOS and Android
Status: the Cleft apps are built to the commitments below, which we verify each release. An independent assessment is part of our pre-launch checklist for each platform. This section describes how we design for accessibility, not a completed third-party certification.
Built on Apple’s accessibility framework
Cleft is a native app on iPhone, iPad, and Mac, so its accessibility runs on the system features people already use, not a separate add-on. We design every screen to work with the assistive technologies built into Apple’s platforms and to honour the accessibility settings you have already chosen.
Accessibility features
- VoiceOver: controls carry meaningful labels, traits, and a sensible focus order so the screen reader can describe the app.
- Dynamic Type: text scales with your system text-size setting, including the larger accessibility sizes, without clipping.
- Switch Control and Voice Control: the interface is operable without touch.
- Reduce Motion: animations are reduced or removed when you ask the system to minimise motion.
- Contrast and color: sufficient contrast, support for Increase Contrast / Reduce Transparency, and no meaning conveyed by color alone.
- Captions and transcripts: provided for any in-app media.
Supported assistive technologies
- VoiceOver (iOS, iPadOS, macOS)
- Switch Control
- Voice Control
- Dynamic Type and larger accessibility text sizes
- Increase Contrast, Reduce Transparency, Reduce Motion
How we test the apps
- Xcode’s Accessibility Inspector and its audit checks
- Manual VoiceOver passes on a real device
- Dynamic Type checked at the largest accessibility sizes
- Switch Control and Voice Control walkthroughs of core flows
Known issues and workarounds
- PDF documents: contact us at hello@cleftnotes.com for alternative formats.
- Complex images: detailed descriptions available upon request.
- Video content: full transcripts provided for all video content.
Get accessibility help
If you encounter any accessibility barriers while using our website or apps, please contact us:
- Accessibility: accessibility@cleftnotes.com
- General support: hello@cleftnotes.com
- Response time: within 24 hours for accessibility issues.
When contacting us, please include:
- A description of the accessibility barrier you encountered
- Where you found it (a page URL, or the app and screen)
- The assistive technology you were using (if applicable)
- Your device, browser, and operating system information
- A suggested solution (if you have one)
We can also provide information in alternative formats upon request:
- Large print documents
- Audio recordings
- Plain text versions
- Simplified language versions
- Screen reader optimized formats
Feedback and complaints
Your feedback helps us improve accessibility for everyone.
- Report issues: use any of the contact methods above.
- Investigation: we investigate all accessibility concerns within 5 business days.
- Response: we provide a detailed response within 10 business days.
- Resolution: we work to resolve issues as quickly as possible, and follow up to ensure the solution meets your needs.
If you’re not satisfied with our response, contact our Data Protection Officer at dpo@cleftnotes.com with details of your original concern and our response. We will review and respond within 14 business days. If still unresolved, you can contact the relevant regulatory authorities in your jurisdiction.
Regulatory information
EU Accessibility Act
- Enforcement date: June 28, 2025 (now in effect)
- Applicable standards: EN 301 549 v3.2.1 (incorporating WCAG 2.1 AA)
- Scope: our digital services, both website and apps
- How we meet it: WCAG 2.1 AA on the web; the same design bar applied to the apps, verified per release
Data protection and privacy
All accessibility data handling complies with GDPR. See our full privacy policy for how we handle your data and your data rights.
Continuous improvement
We treat accessibility as part of building, not an afterthought. We check accessibility as part of every release, fold in feedback from people who use assistive technology, and aim for an independent assessment ahead of each app’s public launch. Our team receives accessibility training and keeps current with best practice.